FAQ


FAQ

 

1 Why do I have to pay a fee? I can apply at the Social Security office at no cost.

E-forms is a service with the objective making the process of filling out and filing government forms simpler and more convenient.

Our customers pay one time only fee of just $38.00. This will eliminate the process of reading through endless, hard to find complicated instructions, and eliminate the necessity of standing in line at the Social Security office.

This fee covers our revision process and mailing costs.

Think of it as filing your Tax Return. While you may download IRS forms and fill them out yourself, most americans rather have the help of an accountant or prefer to use a software app in order to make sure all information is submitted correctly, thus avoiding costly mistakes.

 

2 Application Information

Where is my new social security card?

To get a new social security card you must mail your Social Security application package along with the supporting documents. The package includes a pre-filled form to be mailed to the Social Security Administration alongside a prepaid mailing label addressed to your local Social Security Office.

Once the documents are sent by mail, you will receive your new Social Security card and supporting documents at your mailing address within 10 to 14 business days.

Please note that you will first receive the new card, then the supporting documents.

 

Why do I have to mail documents with the SS5 form?

The SSA needs to attest that you are in fact the person you say you are. In order to avoid fraud and identity theft, you must submit original documents. This is for your own protection.

 

3 Application Process

Do I have to fill out Race information?

Race is an option, not a required information, and we can not maintain it in our database. You may check the box if you wish so.

 

Can I request a new SS number for someone other than a child?

According to SSA regulations, only children under 12 years of age may request a new number by mail. Anyone older than 12 requesting a first SS number must apply in person.

 

4 Application Status

How long until I receive receive my card?

You will receive your new social security card along with the supporting documents at the mailing address listed on your application. It may take up to 10-14 business days for your new card to be delivered. Actual delivery time dependes on you local Social Security office

Please note that you will first receive your new social security card and then you will receive your supporting documents a few days after.

 

5 Billing

The price for the e-package is $38

Your order will be treated with priority and your e-package will be ready immediately.

 

Can I get a refund after I sent my order?

If your order has been processed and you are not satisfied with the service, you may request a refund as follows:

If you request a refund within 24 hours of placing you order, you may request a full refund, as long as you have not used the pre paid label.

If you request a refund between 24 hours and 10 days of the purchase date, you will be entitled of a partial refund, discounted of postage costs and handling fees.

No refunds will be granted after 10 days of the purchase date.

Please consult our Terms and Conditions for more detailed information about cancellations and refunds.

 

How long does it take for a refund to be posted?

A refund posts back into your account within 3-4 business days after the refund is issued. 

If you have received confirmation of your refund from e-forms and the refund has not appeared on your statement after 3-4 business days, please contact your bank for more information.

 

6 Required Documents

In order to prevent fraud and to protect you against Identity Theft, the SSA requires that you send original documents in order to prove that you are who you claim to be. The SSA will only accept original documents or copies certified by the issuing agency.

How I can get certified copies?

You can request a copy of your Driver’s License online at your local DMV.

What types of documents are accepted?

Acceptable Documents

If you are a US Born Citizen, and has been issued a previous card as an American citizen, you only need to show proof of identity.

To prove your identity you need to send a Driver’s License, a State issued non driver’s ID or a US Passport.

If you were not born in the US or are not a US Citizen, you must provide proof of both identity and citizenship.

Please check www.e-forms.us/docs for a complete list of acceptable documents.

 

7 Our services

Who is E-forms?

E-forms is an online application preparation service. We simplify the SS5 application process through an intuitive questionnaire; based on your answers we then generate a pre-filled SS5 application for you to print and sign.

In addition, we also provide to you with the exact address where to mail your package depending on your location, all in one page, so there is no need to go through multiple websites to obtain the information. E-forms provides everything you need without the hassle or guesswork.

This online process allows you to avoid going to your local SSA office and waiting in line. Even when you visit the local office, you find that you still have to wait for your new SSN card to be mailed out to you. This service is provided for convenience.

 

Steps on the application process:

Step 1: Answer the customized questions
Step 2: Sign your completed SS5 form.
Step 3: Insert your supporting documents and mail your packet to the Social Security Administration using the pre paid USPS label.
Step 4: Receive your card in the mail in 10-14 business days

 

8 Privacy Policy

What happens to my personal information?

E-forms uses the most advanced online 256 bit encryption security available to protect your information.

After you complete the process, all information is destroyed, and only a print copy remains active so you can download it at a later date.

We do not store any of your financial information.

 

 

CUSTOMER SUPPORT

We are committed to 100% customer satisfaction

If you need help, please contact us.

We are available through:

Email: support@e-forms.us

Phone: 1-800-828-0878

Our offices are open Monday through Friday, from 10:00 AM to 05:00 PM, EST.

Customer Service
SUPPORT FORM
email: support@e-forms.us
  

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