FAQ


FAQ

 

1 Why is there a charge for the service? The SSA provides free forms.

E-forms is a paid service that makes the process of filling out and filing government forms simpler and more convenient.

Our service eliminates the process of reading through endless, hard to find complicated instructions, and eliminates the necessity of standing in line at the Social Security office.

By using e-forms you avoid common mistakes that could potentially delay or even cancel your application.

Think of it as filing your tax return. While you may download IRS forms and fill them out yourself, most Americans rather have the help of an accountant or prefer to use a software application in order to make sure all information is submitted correctly, thus avoiding costly mistakes.

 

2 Application Information

Where is my new social security card?

To receive a new social security card, you must mail your Social Security application package along with the required supporting documents.

Your e-package includes the filled-out, ready to be mailed SS5 form, list of acceptable documents for each situation, detailed instructions and a prepaid mailing label addressed from you to your correct local Social Security Office.

After mailing your package you will receive your new Social Security card and supporting documents at your mailing address within 10 to 14 business days.

Please note that you will first receive the new card, then the supporting documents.

 

Why do I have to mail documents with the SS5 form?

The SSA needs to attest that you are in fact the person you say you are. In order to avoid fraud and identity theft, you must submit original documents. This is for your own protection.

 

3 Application Process

Do I have to fill out Race information?

Race is an option, not a required information, and we can not maintain it in our database. You may check the box if you wish so.

 

Can I request a new SS number for someone other than a child?

According to SSA regulations, only children under 12 years of age may request a new number by mail. Anyone older than 12 requesting a first SS number must apply in person.

 

4 Application Status

How long until I receive receive my card?

You will receive your new social security card along with the supporting documents at the mailing address listed on your application. It may take up to 10-14 business days for your new card to be delivered. Actual delivery time dependes on you local Social Security office.

Please note that you will first receive your new social security card and then you will receive your supporting documents a few days after.

 

5 Billing

The price for the e-package is $38

Your order will be treated with priority and your e-package will be ready immediately.

 

Can I get a refund after I sent my order?

If your order has been processed and you are not satisfied with the service, you may request a refund:

If you request a refund within 10 days of placing you order, your purchase will be refunded in full, as long as you have not used the pre paid label or received filing instructions by phone or e-mail.

No refunds will be granted after 10 days of the purchase date.

Refunds are given in the same manner in which user completed the order. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you can not receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method.

Please consult our Terms and Conditions for more detailed information about cancellations and refunds.

 

How long does it take for a refund to be posted?

A refund posts back into your account within 3-4 business days after the refund is issued. 

If you have received confirmation of your refund from e-forms and the refund has not appeared on your statement after 3-4 business days, please contact your bank for more information.

 

6 Required Documents

In order to prevent fraud and to protect you against Identity Theft, the SSA requires that you send original documents in order to prove that you are who you claim to be. The SSA will only accept original documents or copies certified by the issuing agency.

How I can get certified copies?

You can request a copy of your Driver’s License online at your local DMV.

What types of documents are accepted?

Acceptable Documents

If you are a US Born Citizen, and have been issued a previous card as an American citizen, you only need to show proof of identity.

To prove your identity you need to send a Driver’s License, a State issued non driver’s ID, or a US Passport.

If you were not born in the US or are not a US Citizen, you must provide proof of both identity and citizenship.

Please check www.e-forms.us/docs for a complete list of acceptable documents.

 

7 Our services

Who is E-forms?

E-forms is an online application preparation service. We simplify the SS5 application process through an intuitive questionnaire. Based on your answers, we generate a pre-filled SS5 form, ready to print, sign and mail.

In addition, we also provide you with the exact address of where to mail your package (it varies by home address).

Also, we provide detailed instructions and a complete list of acceptable documents for each different situation.

This online process allows you to avoid going to your local SSA office and waiting in line – even if you visit the local office to apply in person, you won’t be issued a card right away. All SS cards are sent by US mail.

 

Steps to the application process:

Step 1: Answer the customized questions
Step 2: Sign your filled out SS5 form.
Step 3: Attach your supporting documents and mail your packet to the Social Security Administration using the pre paid USPS label.
Step 4: Receive your card in the mail in 10-14 business days

 

8 Privacy

What happens to my personal information?

E-forms uses the most advanced 256 bit encryption technology to protect your information.

After you complete the process and the package is sent to you, your Social Security number is deleted from our files. Only the last four digits are stored for identification purposes.

We do not store credit card numbers or any of your financial information.

Please consult our Privacy Policy for more information

 

 

CUSTOMER SUPPORT

We are committed to 100% customer satisfaction

If you need help, please contact us.

We are available via:

  • Email: support@e-forms.us
  • Phone: 1-800-828-0878

Our offices are open Monday through Friday, from 10:00 AM to 05:00 PM, ET.

Customer Service
SUPPORT FORM
email: support@e-forms.us
  

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